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Tracfone – How to Replace your Safelink Phone

Have you lost your Tracfone?  Bummer!  Often you may have to replace a lost or stolen phone.  Losing your phone is a pain, but you can purchase a new phone at most stores, change SIM card and have you all your information transferred in a moment.   

When you lose your phone contact the customer service representatives will suspend your phone, hold the minutes and transfer them to your new phone when activated.  There will be a break in your service until you receive a new phone.

TracFone Wireless is a prepaid wireless telecommunication service provider in the U.S., Puerto Rico and the Virgin Islands.  They are the premier provider for wireless phones, and one of the retailers for Safelink compatible phones.  They are the fifth largest phone company in the world, having almost 300 million subscribers.

Replacing Tracfone Phones

Safelink Wireless does not offer insurance for these phones, so when they stop working or have a lost phone, you have to purchase a new phone.  When you get another phone, you can keep the basic model, or upgraded to a better model.   

 You can buy a time card at Wal-Market, most drug stores,, or anywhere Tracfones are sold.   They partner with well-known manufacturers such as Motorola, Nokia, LG and Kyocera.  This partnership makes it possible to provide high-quality phones at competitive prices.

When you’ve Lost your Phone

  1.  Go online to, or call 800-867-7183
  2. Enter the zip code to get a list of phones compatible with Safelink Wireless services
  3. Give them your name, phone number and serial number for the missing phone
  4. You can keep your phone number, or ask for a new one
  5. Purchase your new phone at Radio Shack, Eckerd, Kroger and K-Mart, Walmart, and  many drug stores 

When you get your new phone you call to have it activated, by providing the serial number,  on the activation card, and the SIM card code, on the back of the SIM.    Any remaining airtime is transferred to your new phone.   Tracfone Customer Service – 1 (800) 867-7183 or look for Safelink Compatible Phones.

Tracfone Minutes – Promotional Codes

Tracfone often offers promotions as a way to stimulate sales.  You can find these promotion codes in many places.  I am only posting those current and active new codes.  You use these codes adding time to your Safelink services.  There will be a prompt on-line or with an agent, where you will give or enter these codes to get additional time. 

Cards 60 Minutes or More.

59396 – 30 bonus minutes
84464 – 30 bonus minutes
30788 – 20 bonus minutes

Cards 120 Minute or More.

32102 – 60 bonus minutes
17202 – 30      ”          “
34152 – 20      ”          “

Cards 200 Minute or More.

200 minute Tracfone card

21645 – 40 bonus minutes
23154 – 40      ”          “
32102 – 60      ”          “

Value Plan Bonus Codes – These codes can only be used for newly registered customers

18337 – Gives 10 bonus minutes for 50 min
18376 – Gives 10 bonus minutes for 50 min
15288 – Gives 20 bonus minutes for 125 min
20650 – Gives 30 bonus minutes for 200 min

 *Check out: Safelink compatible phone models and How to Replace your Lost or Stolen Phone

Contact SafeLink Wireless  Here
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178

100 Replies to “Tracfone – How to Replace your Safelink Phone

  1. We broke our phone but it got thrown away and I don’t have serial number . Do I need it when activating a new one ?

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