This Lifeline customer service list will help you contact your Reachout, Safelink, Tracfone, and any free government phone provider or Lifeline phone company. We often get letters from people trying to contact their government phone providers.
You can contact your company, by phone, email, or fax; however, you can reach some easier than others. If you have a Lifeline cell phone, there will definitely come a time when you have a question or need help with a product. You do this with the online help section of their website or calling Lifeline customer service directly.
Some smaller or regional providers may not have 24/7 services, but all have ways you can reach them. Always keep these numbers on hand so you can call them at a moment’s notice.
There have been complaints about not being able to reach some providers like Safelink Wireless. Most lifeline providers, use a prompt phone system, in the attempt to get you to the exact department that can help you with your problem. So, it is important to consider how good customer service is when choosing a cell phone provider.
It can seem like you are going in circles never getting the person you need. My suggestion is, go to two or three of the prompts before pressing “0”, or the operator. If you provider has a live chat, use this to get immediate assistance. Keep in mind millions of people have free government phones and they are trying to help as many people as possible. Be patient when contacting customer service.
Have Cell Phone Contact Information Handy
Do you have a copy of your phone number, phone serial ID and the name of your Lifeline phone provider? When you contact your provider, they will ask for this information. It is surprising how many people contact us because they don’t remember what free government phone company they have service with.
Understand that many companies use an automated systems to try to answer consumer questions efficiently. It can, however, be very frustrating trying to speak to a live person.
You must go through the prompts and then ask to speak to customer service or press “0.” There are many companies where you can always reach a live agent! Find Out How to Get Cheap Internet
Lifeline Customer Service Numbers
Absolute Mobile – Telephone: 855.574.2032
P.O. Box 831327
Ocala, Florida 34483-1327
New Customers: 1-888-900-5899
Current Customers: 1-866-594-3644
Customer Care Hours of Operation:
Monday – Friday: 8 am – Midnight EST
Saturday: 9 am – Midnight EST
Sunday: 10am – 7pm EST
Has lived online help
1-855-888-0484 Automated Directory
Customer Service (1-855-392-7747)
Blue Jay Wireless
611 from Blue Jay Wireless Phone
Budget PrePay, Inc.
1325 Barksdale Blvd.
Bossier City, LA 71111
Care: (Platinum Tell Wireless) Serves residents of, Illinois
PO Box 1109
Bridgeview, IL 60455
PO Box 10707
Gaithersburg, MD 20898
PO Box 37
Hiawatha, IA 52233
Q Link Wireless, LLC
499 E SHERIDAN ST, STE 300
DANIA, FLORIDA 33004
1 877 870-9444
1 877 870-9222
1 888 592-0615
fax 1 877 870-9333
California Residents Only
Nexus Communications, Inc. DBA
P.O. Box 247168
Columbus, OH 43224
Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
For Technical Support 1-800-378-1684
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
Stand Up Wireless
PO Box 47747
Atlanta GA 30362
Live Representatives are available
1330 Capital Parkway
Carrollton, TX 75006
Has live chat
Email Us or Call 1-877-351-4747
401 E. Memorial Rd., Suite 500
Oklahoma City, OK 73114
Has Live Chat
1715 N. Portland
401 E. Memorial Road
Oklahoma City, OK 73114