Qlink Wireless Phone Upgrade – Get a Newer Model Phone

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QLink Wireless Upgrade – Qlink is one of the top cell phone providers in the Lifeline program, offering a free wireless service to low-income people. You’ve had a phone for a few months and want to upgrade your QLink Wireless phone.

Choose from many new phones and Smartphones when you upgrade.  When you sign up for a free government phone, you are given premium phones, depending on the availability.

It’s good to know that you are not restricted to keeping the essential phone but can upgrade to the newest phones and smartphones. Many great phones are out there, from Apple iPhone, Samsung Galaxy, LG, Blackberry, and more.  When you sign up for a free government phone, you are given a fundamental phone, depending on what is available.

Here is a list of Phones Compatible with QLink Wireless Upgrades

Alcatel OneTouch

Elevate 5MP rear-facing camera or its 2MP front-facing camera.


Kyocera HydroEdge Smartphone

It can survive water up to 3.28 feet for 30 minutes. It runs on Android 4.1 Jelly Bean.

The Legacy (N817)

Model from ZTE, 1.2 GHz, together with its 510 MB of RAM

LG X Charge

5.0” display and a 13MP autofocus rear camera with flash.  1.5 GHz octa-core processor. It runs on Android 7.1

Blackberry Curve 8330

2MO camera capable of stills and video recording

LG Nexus 5 D820 4.95

It runs on Android V4.4 KitKat and is upgradable to V4.2.

8 MP camera with autofocus and LED flash

HTC Desire 626

8-MP rear camera but with a lower-performing processor

Moto E is capable of fast 4G LTE speeds. 1.4 GHz Qualcomm Snapdragon 425 quad-core processor, 2 GB RAM, and 16 GB internal memory.

Free Government Phones, Laptops, & Tablets

Why a QLink Wireless Upgrade?

QLink is one of the fastest-growing free government phone providers in the U.S.  They offer a variety of plans to choose from. You don’t have to worry about credit checks, contracts, monthly bills, or surcharges when you qualify. They also offer low-cost prepaid wireless cell phone service and affordable landline plans.

Smartphones are prevalent because you have many options, from face time, alerts, video, the Internet, downloading music, and so much more.

If you want to upgrade your Qlink phone, email the support department. Include your full name, account ID number, or phone number issued by QLink Wireless in any part of the email.

You will pay a small QLink Wireless phone upgrade fee to change your phone. (1000 Texts / 250 Minutes Every Month)

Plan Features

Here is a list of Qlink Wireless plan features:

  • Local Calling
  • Nationwide Long Distance
  • Voice Mail
  • Domestic Text Messaging
  • Caller ID
  • Call Waiting
  • Free Domestic Roaming
  • Free 911
  • 411 Directory Assistance
  • 1000 minutes
  • 1GB of data
  • Unlimited testing
  • Bring your own phone – free activation

How do I Check my Minutes?

You can check how many minutes you have remaining in your balance by dialing 611. When prompted, press 6, then 2, then 1. If you have the internet, you can check your talk balance by going to www.qlinkwireless.com/login. Next, log in with your username and password. Then click on “View Usage/Minutes” under ‘My Q Link.’ If you have any further questions, check their resource link.

Q Link WirelessUpgrade Here



Phone: 1-855-754-6543

Fax: 1-855-837-5465

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105 Replies to “Qlink Wireless Phone Upgrade – Get a Newer Model Phone

  1. I filled out the app and emailed them my documents thats been a week and have not heard frn them .also my parents had bought me a cheap phone for me and pay 25$ a month but have limites everything a .i wanted2 kno if i could use the same number on both phones

  2. i want to upgrade my currentqlink cell phone to a smartphone , do i need to purchase or will qlink send me a free upgrade smart phone

  3. Hey you all has mess on eve thing my # with you is 937 532 5879 and not 937 250 4018 some one needs to call me asap i have been with you for over 5 years with the same# but my phone stop working so i ordered a new one for $35 so i need the phone or my 35 asap so please call me at 937 250 4018 please

  4. I have changed my email address to Shaddkathryn @ gmail.com. My address has changed to 466 Tenney Avenue Campbell Ohio 44405

  5. You have a list of phones that you say are available through Qlink, however, when I go to purchase an upgrade, only three phones are available. They range from terrible to extremely terrible. None of the ones on your list are actually there.

  6. This is my second e-mail. First of all, when I applied for QLink service I was denied I tried several ways. I took pictures from my computer of id proof I was on housing food stamps anything proving my status. Pictures were bad I do know that I tried 4 5 times with different info. Denied every time. You had given out smartphones to some people. I was with assurance I never reapplied for Q Link. Then like 6 7 months later assurance shut off my phone. I called they said I had a new provider, not to my knowledge. So I called you and argued that I didn’t have service with you and was told I did give me a tracking number and said it was sent to my address.

    1. Sheryl, Call the Lifeline Support Helpline, To contact the Lifeline Support Center, call (800) 234-9473 Monday through Sunday, 9 a.m. to 9 p.m. ET (press 1 for English or press 2 for Spanish), or send an email.

  7. My phone would not hang up. I paid for a new phone, they sent me the same model. That I had. I would like a different phone. They sent me ZTE.

  8. My phone from day one has been messed up! I dont get service anywhere on it at all and it will do things i didnt want it to do and not do things i do want to do! It is soooo slow doing anything… it drops calls all the time and when sending a text it will not send yet deletes it so i have to retype message everytime! Its a bad phone itself is all i believe

  9. I accidently applied for another phone but i want to stick to what i have and possibly change plance with a blueberry curve is that ok i just nred to send you photo of ssn. Thank you

  10. I would like an upgrade. This phone is way to small. I have trouble tapping the keys and seeing. It don’t work right either. Sometimes it goes off for no reason. I sure do wish I could get a lg phone. Maybe a LG Rumor 2 or a LG Lotus. Thanks so much.

    Lester Trotter March 10

  11. I would like to upgrade my q link phone if I could have LG i have a zte it always cuts my calls off when I’m talking to someone or when I go to messages it goes to something else not only that I have carpal tunnel and my vision is bad and zte little black phone id’s so small I’ve had it for a long while

  12. I would like to upgrade my q link phone if I could have LG i have a zte it always cuts my calls off when I’m talking to someone or when I go to messages it goes to something else not only that I have carpal tunnel and my vision is bad and zte little black phone id’s so small I’ve had it for a long while

  13. has anyone done the bring your own phone? will I phones work? i do know that it has to be unlocked. but online their is sprint unlocked, verizon unlocked, and so on…. does it that matter, as long as the phone is unlocked ?

  14. I have found my first phone, that you sent me, can I have it turned back on to my existing service?

  15. Someone in another state got a qlinkwireless phone using my ID after I moved to Pa. for a year I have not been able to get service because they fraudulently obtained a phone in my name. You refuse to cut that phone off and continue to provide them with service in my name.
    I received a message telling me you can’t get ahold of me. Duh I don’t have the phone you tried to call on. You refuse to issue me a phone even though I have revised you with proof . But you are asking them to recertify.
    Why? Shut the phone off and issue me the service like I have asked for over a year

  16. Qlink you asked me in an email to call you and gave me the number because you have questions. I tried to call that number over and over and can not get a human
    What am I supposed to do

  17. Betty, I’ve got the same problem. My phone will not download. Every month I use my data up trying fix it and then no data, in about a week. I paid for a upgrade. I got the same phone. Found out it wasn’t the phone. I thought I was the only one. Good luck to you.

  18. I sent my flip phone back & asked for a smart phone a month a go. Where is the phone? My phone nuumbdr is 1-918-360-8407…my adress is Vian Nursing Centyer, Vian OK. 74962

  19. I sent my flip phone back to you have not recieded a smart for phone as I asked. It’s been over a month. Where is the t he smart phone

  20. My phone is also a zte it has taken me 24 minutes to type this much ? of this message everything is BEYOND slow & that is if it dose do anything. And it has been this way since I got it. I do not have the money to buy a new one I don’t have $25 left after I pay my bills . so I am stuck with a broken phone.

  21. i have had this ZTE phonesince I signed up for q link i don;t know if something is wrong with the services I am not getting my messages and I am not able to answer the phone it will not slide i need a new phone but I want the same number which is 270 485 5550

    1. My email is Lori 394 at att.net. I’m having an issue with my internet is not working and I cannot send or receive emails from my cell phone I’ve already taken out the battery twice once yesterday once again today and it’s still not working and I don’t know what else to do do I need a new phone or what Lori Nolan huff in my phone number is area code 316-260-8936 that is my home number in my cell number I am asking about is area code 316 779 52 68

  22. I just bought a LG lucky. And was wanting to switch my qlink phone service to any ideas how I would do that

  23. I need to put my Qlink services on my new phone. (765) 2439533

    I want to keep my number.

  24. I have a Samsung Galaxy J3. How do I keep my number (7652439533) for Qlink, and transfer my Qlink services to this phone?

  25. I have a hard time seeing the keypad on my free phone can I upgrade to a bigger phone have a bigger phone.
    Thank you

  26. i would like to upgrade my phone and need to know what all is involved and what fees. my cell number is 812-760-6665. Thank you

  27. I received a ZTE from you and now you say that I am not in your system, I have the phone to prove it. I would like to upgrade or exchange my ZTE for a newer model phone.

    1. Are you going to respond to my question, cause I just wanted a newer model phone I will pay for the phone if my data stays free every month.

  28. I ajve aboost2 mkbile lhone thay i dont use.its an lgk3 is there anyway i csn activate this phone. So i dont have to lay 2t for a smart phone

  29. I have a Alcatel one touch and a huawei but I lost the ZTE phone y’all sent me originally can I swap to one of the two I mentioned at the top

  30. Want to return this phone need ram num I don’t like this phone at all takes way to long to Dow load anything won’t let you play games I guess that’s why it’d called a smart phone

  31. I apply for the phone they give me enrollment I’d #101585450 but didn’t give me the phone.he said you will get I the mail my mail address is 3631 deep harbor ct San Jose California 95111 . Please mail to this address

  32. Need a replacement.I was not wanting a up grade at this time just are placement .
    Thank you Rosalie gibson

    1. Hi, Rosalie. Sorry you lost your phone. Heads up, never post your phone number and address online. We are not connected with Lifeline. Please call your cell phone provider for a new phone.

    1. Hello, Garry. When you lose your phone the first thing you want to do is contact you cell phone provider. Depending on the provider they and the length of time you had the phone you will get a free replacement or have to pay a small fee.

  33. I’m going to cancel my Qlink they charge way to much for added minutes, They don’t get the fact we have no money that’s why it’s a free phone. They want $50 for unlimited

    1. Hi Judy. Most free government phone give up to 500 minutes each month. They are actually emergency phone, not really for chatting hours with friends and families. If you talk on your phone more than you alloted time, you will have to purchase more time. Consider getting service from a company like Cricket for cheaper fees.

  34. Yes hi i have a htc smartphone and i was wondering if i can purchase a plan where i will get internet

  35. I have a very small qlink ‘old model Samsung’–I’m 81 with poor eye site—-I want to upgrade to a Smartphone
    with a larger screen and more features. Please advise—-(281)300-4808.

  36. The phone you sent the battery is dead. I also keep getting a error 67 every 20 seconds. I need a replacement battery asap.

  37. Would like to upgrade with no fees if I can I’m really on a tight budget right now don’t care what it looks like

    1. Evelyn, please go to the website of the phone company you have your service with. There they will let you know if you can upgrade and how much it will cost. Upgrading to a newer model is not free.

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