Lost your Free Phone? There is nothing more frustrating than a lost phone. If you have a free government phone, it can be difficult to notify your phone provider and purchase a new phone and all the things that go along with this problem. You have the potential to lose important numbers, pictures, and other information.
Low-income consumers struggle every day to make ends meet. A cell phone is a tool needed to change their situation. From time to time, there may be issues with your phone or service. These phones are a godsend to many low-income families and are needed for every aspect of life, from work to family care.
When you lose your phone, you lose your ability to connect with the world. It takes time and energy to contact your provider, stop your phone service, pay a fee and wait for a replacement phone.
Keep Good Records
It is a good idea to record all the information you need to give to your provider to find your records and freeze your phone services. Keep a copy of your cell phone number and a serial number of your phone handy. Anyone can lose their cell phone. It is not uncommon to misplace your phone a few times a week.
If you have truly lost your phone, contact the phone provider immediately to have the service turned off and protect your phone balance. If your phone is lost or stolen, you will need to give this information to your phone provider.
This makes it easier to locate you in their system and deactivate your phone service. You will want to have the phone deactivated so they cannot use the time remaining on your phone. If you have lost this information and do not remember your phone number, the serial number of your phone, or perhaps your cell phone provider, please contact the Lifeline Assistance program for help.
What to do about a Lost Phone
Most companies will transfer phone numbers from your lost phone to a new one. On the other hand, other companies do not keep a record of your phone numbers. If you should be unfortunate enough to lose your phone or have it stolen, immediately contact your cell phone provider and notify them of the situation. Give them your phone number or serial number or your phone number.
They will deactivate the serial number on your lost phone and issue another phone with a new serial number. You have the option of keeping your old phone number, or you can request a different one. Once you receive your new phone, call the company to have the service activated. Supply the serial number and the SIM number to complete activation.
Upgrading your Phone
Now would be a good opportunity to upgrade your phone to more current with more features. Go to the phone company to find a list of cell phones compatible with your cell phone service. You can purchase a new cell phone online or buy one from your local mobile phone store.
Customer Service numbers for:
- Safelink Wireless: 1-800-378-1684
- Reachout Wireless: 1-877-870-9222
- Assurance Wireless: 1-888-898-4888
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