Qlink Wireless Phone Upgrade – Get a Newer Model Phone

105 Replies to “Qlink Wireless Phone Upgrade – Get a Newer Model Phone”

1. I filled out the app and emailed them my documents thats been a week and have not heard frn them .also my parents had bought me a cheap phone for me and pay 25$ a month but have limites everything a .i wanted2 kno if i could use the same number on both phones

2. I would like an upgrade on my cell phone. A Samsung desire or something else.

3. i want to upgrade my currentqlink cell phone to a smartphone , do i need to purchase or will qlink send me a free upgrade smart phone

4. Hey you all has mess on eve thing my # with you is 937 532 5879 and not 937 250 4018 some one needs to call me asap i have been with you for over 5 years with the same# but my phone stop working so i ordered a new one for $35 so i need the phone or my 35 asap so please call me at 937 250 4018 please

   1. William, please contact your phone provider directly for help with his issue.

5. I want to upgrade my phone how much is it and what can i choose from?

   1. Hi, Jodi. You may have to pay for an upgrade depending on your phone provider. Contact your phone provider to upgrade your phone.

6. can i get a free upgrade phone

   1. Bettyy, Contact your phone provider to upgrade your phone.

7. Hi Charles. Call your phone provider to find out their policy on a replacement. You may be required to pay a fee.

8. I have changed my email address to Shaddkathryn @ gmail.com. My address has changed to 466 Tenney Avenue Campbell Ohio 44405

   1. Kathryn. please contact your phone provider directly or go online to update the address changes.

9. You have a list of phones that you say are available through Qlink, however, when I go to purchase an upgrade, only three phones are available. They range from terrible to extremely terrible. None of the ones on your list are actually there.

   1. LOL. OK Bethany. Call Qlink to find out what other phones are compatible with their service.

10. This is my second e-mail. First of all, when I applied for QLink service I was denied I tried several ways. I took pictures from my computer of id proof I was on housing food stamps anything proving my status. Pictures were bad I do know that I tried 4 5 times with different info. Denied every time. You had given out smartphones to some people. I was with assurance I never reapplied for Q Link. Then like 6 7 months later assurance shut off my phone. I called they said I had a new provider, not to my knowledge. So I called you and argued that I didn’t have service with you and was told I did give me a tracking number and said it was sent to my address.

    1. Sheryl, Call the Lifeline Support Helpline, To contact the Lifeline Support Center, call (800) 234-9473 Monday through Sunday, 9 a.m. to 9 p.m. ET (press 1 for English or press 2 for Spanish), or send an email.

11. My phone would not hang up. I paid for a new phone, they sent me the same model. That I had. I would like a different phone. They sent me ZTE.

12. Please send me a replacement SIM card.

13. Would like to upgrade my phone

    1. Hi, Patricia. Just go to your provider’s website and type in “upgrade”.

14. I would like to upgrade my Qlink phone.

    1. Hi, Mitcheal, Please call your cell phone provider or go online to upgrade your phone.

15. My phone from day one has been messed up! I dont get service anywhere on it at all and it will do things i didnt want it to do and not do things i do want to do! It is soooo slow doing anything… it drops calls all the time and when sending a text it will not send yet deletes it so i have to retype message everytime! Its a bad phone itself is all i believe

16. I accidently applied for another phone but i want to stick to what i have and possibly change plance with a blueberry curve is that ok i just nred to send you photo of ssn. Thank you

17. I wood like a 4 g phone from qlink

18. Please leave a text with the answer. I don’t have my email set up. Thank you.

19. Lester Trotter
    I hope you can send me another smart phone.

20. I would like an upgrade. This phone is way to small. I have trouble tapping the keys and seeing. It don’t work right either. Sometimes it goes off for no reason. I sure do wish I could get a lg phone. Maybe a LG Rumor 2 or a LG Lotus. Thanks so much.

    Lester Trotter March 10

21. i want to up grade my phone

22. I would like to upgrade my q link phone if I could have LG i have a zte it always cuts my calls off when I’m talking to someone or when I go to messages it goes to something else not only that I have carpal tunnel and my vision is bad and zte little black phone id’s so small I’ve had it for a long while

    1. victorialitchford1919@gmail.com

23. I would like to upgrade my q link phone if I could have LG i have a zte it always cuts my calls off when I’m talking to someone or when I go to messages it goes to something else not only that I have carpal tunnel and my vision is bad and zte little black phone id’s so small I’ve had it for a long while

24. has anyone done the bring your own phone? will I phones work? i do know that it has to be unlocked. but online their is sprint unlocked, verizon unlocked, and so on…. does it that matter, as long as the phone is unlocked ?

25. My phone does not ring in. only way I know that I am getting a call is to see it light up

26. I have found my first phone, that you sent me, can I have it turned back on to my existing service?

    1. Hello, Donald. It depends on how long the phone was lost. Call your phone provider to find out what to do next.

27. I would like to order an upgrade. Please contact me with the details.

    1. Hello, Jessica. Please contact the provider you have your phone with. We are only a resource company, not a provider.

28. Hello i cant find my phone is there a way i can use a little phone that i have

29. I lost my my phone I need a replaceme t can y’all help me

30. Someone in another state got a qlinkwireless phone using my ID after I moved to Pa. for a year I have not been able to get service because they fraudulently obtained a phone in my name. You refuse to cut that phone off and continue to provide them with service in my name.
    I received a message telling me you can’t get ahold of me. Duh I don’t have the phone you tried to call on. You refuse to issue me a phone even though I have revised you with proof . But you are asking them to recertify.
    Why? Shut the phone off and issue me the service like I have asked for over a year

31. Qlink you asked me in an email to call you and gave me the number because you have questions. I tried to call that number over and over and can not get a human
    What am I supposed to do

32. My Phone keeps freezing

33. Betty, I’ve got the same problem. My phone will not download. Every month I use my data up trying fix it and then no data, in about a week. I paid for a upgrade. I got the same phone. Found out it wasn’t the phone. I thought I was the only one. Good luck to you.

34. ByBy VB

35. I sent my flip phone back & asked for a smart phone a month a go. Where is the phone? My phone nuumbdr is 1-918-360-8407…my adress is Vian Nursing Centyer, Vian OK. 74962

36. I sent my flip phone back to you have not recieded a smart for phone as I asked. It’s been over a month. Where is the t he smart phone

37. My phone is also a zte it has taken me 24 minutes to type this much ? of this message everything is BEYOND slow & that is if it dose do anything. And it has been this way since I got it. I do not have the money to buy a new one I don’t have $25 left after I pay my bills . so I am stuck with a broken phone.

38. i have had this ZTE phonesince I signed up for q link i don;t know if something is wrong with the services I am not getting my messages and I am not able to answer the phone it will not slide i need a new phone but I want the same number which is 270 485 5550

    1. Hi, Betty. It seems like your phone is broken. Call your provider to find out how to get a new phone and if there is a replacement fee.

    2. My email is Lori 394 at att.net. I’m having an issue with my internet is not working and I cannot send or receive emails from my cell phone I’ve already taken out the battery twice once yesterday once again today and it’s still not working and I don’t know what else to do do I need a new phone or what Lori Nolan huff in my phone number is area code 316-260-8936 that is my home number in my cell number I am asking about is area code 316 779 52 68

39. I just bought a LG lucky. And was wanting to switch my qlink phone service to any ideas how I would do that

40. My phone got stolen can u please disconnect number 9792576012 thank u..

41. I need to put my Qlink services on my new phone. (765) 2439533

    I want to keep my number.

42. I have a Samsung Galaxy J3. How do I keep my number (7652439533) for Qlink, and transfer my Qlink services to this phone?

43. I want to upgrade my phone

    1. Hello, Joe. Please call you providers to purchase an upgrade.

44. I have a hard time seeing the keypad on my free phone can I upgrade to a bigger phone have a bigger phone.
    Thank you

45. What do i need if I lost my phone.

    1. Jpe. Call you phone provider to let them know you lost your phone and find out if there is a cost for a replacement.

46. I would like a newer phone my number is 5707660617:

    1. Hello, Tom. You will have to purchase a new cell phone. Contact your provider to find out what is compatible.

    2. Hello, Tom. Contact your provider to request a new phone number.

47. Phone​ to small n reception is awful

    1. Hello, Anthony. You have the option of purchasing a bigger and better phone. Contact you provider to make sure it is compatible with their service.

48. i would like to upgrade my phone and need to know what all is involved and what fees. my cell number is 812-760-6665. Thank you

49. I received a ZTE from you and now you say that I am not in your system, I have the phone to prove it. I would like to upgrade or exchange my ZTE for a newer model phone.

    1. Are you going to respond to my question, cause I just wanted a newer model phone I will pay for the phone if my data stays free every month.

50. I ajve aboost2 mkbile lhone thay i dont use.its an lgk3 is there anyway i csn activate this phone. So i dont have to lay 2t for a smart phone

51. I have a Alcatel one touch and a huawei but I lost the ZTE phone y’all sent me originally can I swap to one of the two I mentioned at the top

    1. Hello, Aundre. Phone providers send what is available at the time. Perhaps they didn’t have a ZTE available. Contact your Provider to find out if it can be exchanged.

52. Want to return this phone need ram num I don’t like this phone at all takes way to long to Dow load anything won’t let you play games I guess that’s why it’d called a smart phone

    1. Hi, Pam. The phone company sends what phones are available at the time. If you do not like they phone, you do have the option of purchasing a cell phone you prefer.

53. I apply for the phone they give me enrollment I’d #101585450 but didn’t give me the phone.he said you will get I the mail my mail address is 3631 deep harbor ct San Jose California 95111 . Please mail to this address

    1. Hello, Shah. Please contact the cell phone company you signed up with.

54. Can I switch my number to a different phone. Its a ZTE

    1. Christian, thank you for writing. It will depend on which phone provider you are using.

55. Where in Grand Rapids,Michigan can I purchase a qlink phone card.

56. Need a replacement.I was not wanting a up grade at this time just are placement .
    Thank you Rosalie gibson

    1. Hello, Rosalie. You have to call your phone provider for a replacement phone. Don’t forget to find out the fee for a new phone.

57. I have lost my cell phone.

    1. Hi, Rosalie. Sorry you lost your phone. Heads up, never post your phone number and address online. We are not connected with Lifeline. Please call your cell phone provider for a new phone.

58. My phone fell and shattered. How do I get a new one??

    1. ROnald, please contact your provider to find out how much it costs for a replacement phone. If this is the first incident, is may be free.

59. My phone was stolen i need to find out what to do about it

    1. Hello, Garry. When you lose your phone the first thing you want to do is contact you cell phone provider. Depending on the provider they and the length of time you had the phone you will get a free replacement or have to pay a small fee.

60. Does Wal-Mart sell refill cards?

    1. Hi Robert! Wal-Mart and most local drug stores should carry phone cards.

61. I’m going to cancel my Qlink they charge way to much for added minutes, They don’t get the fact we have no money that’s why it’s a free phone. They want $50 for unlimited

    1. Hi Judy. Most free government phone give up to 500 minutes each month. They are actually emergency phone, not really for chatting hours with friends and families. If you talk on your phone more than you alloted time, you will have to purchase more time. Consider getting service from a company like Cricket for cheaper fees.

62. How do I get internet service on my Q link phone?

    1. Hello Jodi. Check this out for help.

    2. Try Q LINK WIRELESS
       Phone: 1-855-754-6543

63. Yes hi i have a htc smartphone and i was wondering if i can purchase a plan where i will get internet

    1. Hello Joseph. You did not tell us what cell phone provider you have. Most plans offer internet for an additional price.

64. How many extra minutes can I get for $10.00

    1. Mary Ann, please contact you phone provider for that answer. Each provider has different prices, and you did not mention who you have service with.

65. I have a very small qlink ‘old model Samsung’–I’m 81 with poor eye site—-I want to upgrade to a Smartphone
    with a larger screen and more features. Please advise—-(281)300-4808.

    1. James contact your provider to find out how to upgrade and what smartphones compatible with their service.

66. I wana have a free phone

    1. Find a provider and contact them to register. Provider List

67. The phone you sent the battery is dead. I also keep getting a error 67 every 20 seconds. I need a replacement battery asap.

    1. Daniel, please contact Qlink Wireless for technical help with your phone.

68. Would like to upgrade with no fees if I can I’m really on a tight budget right now don’t care what it looks like

    1. Evelyn, please go to the website of the phone company you have your service with. There they will let you know if you can upgrade and how much it will cost. Upgrading to a newer model is not free.

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