How to Replace a Lost or Stolen Government Phone

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How to Replace a Lost or Stolen Phone?   “Help, I can’t find my phone!” is said in a million homes daily. No one plans to break, lose, or steal their cell phone, but it happens. When these things happen, you must know how to get a replacement phone quickly. You understand the panic of misplacing your phone.  Is your phone broken?

Have you lost your phone Lost?  Has your phone been stolen?  No doubt about it, you have to replace that phone.  Also, this may be a great time to upgrade to a free Smartphone.    Find out how to replace a Safelink, Assist, Assurance, or Qlink Wireless phone.

When you’ve Lost your Phone

Many people contact us who have lost their phone but don’t remember who their service provider.  We encourage you to keep a copy of your phone provider’s name, phone number, and the serial number of your phone.  You will need this information to get help.

Anyone can lose their cell phone.  It is not uncommon to misplace your phone a few times a week.  If you have lost your phone, contact the provider immediately to have the service turned off and protect your phone balance.

Replace a Lost or Stolen Phone – Replacement Policies

The Lifeline Assistance Program puts accessible and affordable phones into the hands of those who most need them.   Lost and stolen phones are not automatically replaced free of charge.  It will depend on the policy of the company.   Please check with your provider.  There is no standard replacement policy for Lifeline phones.  

Each cellular phone company sets its procedure for replacements. If your company does not replace your lost or stolen phone for free, you can purchase a compatible phone from the provider or stores that sell cell phones.  It is good to know the cost to replace your phone is very reasonable.

How to Replace a Lost or Stolen Government Phone

Following these steps, you can replace a lost or stolen free government phone.

  1. Contact the provider
  2. Report your phone has been lost/stolen
  3. Request your service be turned off
  4. Choose a new cell

Assurance, QLink, Reachout, and Safelink Replacement Policies

Assurance Wireless Policy

This provider is one of the largest Lifeline phone providers.  They have a one-year phone warranty from the original equipment manufacturer, not Assurance.

If your phone breaks or is not working correctly within the first year, they will send you a new phone.   You may pay a small fee after a year if your phone has been lost or broken.  Contact the company at 1-888-321-5880 to request a replacement cell phone.

Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054

Assist Wireless Replacement Policy

If you lose or damage your Lifeline cell phone, there is a $25 fee to replace the phone.  Mail your payment to Assist Wireless, attention: “phone replacement.” You can send a check or money order.  Broken Phone?  If you break your phone or not working correctly, locate an Assist Wireless Sales and Service Center.  Your phone will be examined to determine if they can repair it.  If not, send your replacement fee to the address below.

Assist Wireless
Attention: Phone Replacement
2330 Gravel Drive
Fort Worth, TX 76118

Budget Mobile Replacement Policy

This cell phone service is available to the residents of  36 states in the U.S.  These Lifeline phone services are available to the public through the Lifeline Assistance program. Contact Budget Mobile to have a lost or stolen phone deactivated.   There is a fee to replace lost, broken, or stolen phones. The cost to replace your phone is $20. You can mail a check or money order to the company. Write your name and old phone number on your payment.

Budget Prepay Inc.
1325 Barksdale Blvd.
Suite 200
Bossier City, LA 71112

QLink Wireless Replacement Policy

Is There a Fee to Replace Your Phone? 

Immediately contact your provider when you lose your phone. You will be responsible for any usage charges before you notify the company.  Notify the company if you find your phone. If you fail to activate a new phone or inform the company that you found your phone within sixty days, your service may be disconnected.

You may get a new phone when you have lost or stolen it within two weeks of receiving it.  When your phone is lost or stolen after two weeks of delivery, you must pay $15 for a replacement. Contact Qlink about your lost or stolen phone by email: Please include your name, enrollment ID, and phone number in the Subject section of the letter.

Q Link Wireless, LLC
499 E Sheridan St.

Reachout Wireless Replacement Policy

Is There a Fee?  Yes

Reachout Wireless is not responsible for your handset after it has been delivered to the consumer. They do offer low-cost replacement phones. The model of phone you receive is not guaranteed, as phones are randomly chosen.

They can also purchase a modern Audiovox, Kyocera, LG Motorola, or Nokia. These phones are pretested, and you can choose any compatible model. Your phone number will not change; any remaining minutes will be applied to your new phone. Some phone offers bonus minutes with purchase.

Safelink Wireless Replacement Policy

This phone provider is probably one of the most recognized free government providers. They are the largest, oldest companies offering Lifeline cell phones. Their service covers 38 states Puerto Rico, and Washington DC.  Every customer is eligible for one replacement phone.  You may receive older refurbished phones.  SafeLink WirelessHere

Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178

40 Replies to “How to Replace a Lost or Stolen Government Phone

  1. How do i get just a sim card? The company i used just sent me the sim card i think it was q link but im not sure

  2. I have lost my government phone. I’ve moved lately and cannot find my pin. It is thru assurance and don’t remember the other print on the front. I have called but nothing came up with that number. Plz, help me replace it. Thx

  3. I have lost my government phone. I’ve moved lately and cannot find my pin. It is thru assurance and don’t remember the other print on the front. My number is – 513.512.0987. I have called but nothing came up with that number. Plz, help me replace it. Thx

  4. Need another new phone my don’t work because feel in water don’t have no money to pay anything call me on this number 3184090506

  5. I want to upgrade to a newer and nicer ZTE phone. How much will it cost an can I keep my old number.

  6. hi my name is scott and i want tell you about my safe link phone it got stolen from me on ether monday night or tuesday night the ass came in my house while i was asleep and took it and other items as well why i dont know but i have contacted the cops and they did take a report and then they left that was about 2 hours ago so i dont know what else i can tell you other than i got me a temp phone until my other phone can be replaced my temp phone number is 270 484 0443

  7. yes my phone stop working everytime that i press hard on the screen and also no servive

  8. My backpack was stolen from the beach which had my phone in it. My phone number is 440-731-4581

  9. My name is Josephine Obezo, my QLink phone got stolen two days ago. July 20, 2017. Plz disconnect it. I need a replacement phone.

  10. It’s so hard to contact safelink to speak to an customer service rep, rather it’s on the phone or internet! It sucks but the keep writing me all these farms letters talking about loosing service! Well my phone haven’t worked in months!

  11. My assurance phone will no longer boot up. I have put in a new OEM battery and that did nothing. I need a replacement phone Please. My Assurance number is 641.210.2524

  12. My assurance Obama little phone quit charging and I am due to reinstate in 2018. May I have a bigger phone please

  13. I had my phone stolen I’m calling the 1888-321-5880 number but it keep hanging up is there another way I can call or receive a phone

    1. Erika, please call you phone provider to notify them you lost your phone. Ask to have the service disconnected and find out your provider’s phone replacement policy. You may have to pay a fee for a replacement.

  14. Hi I had to turn my phone off due to the fact that I couldn’t find it. How do I get a replacement phone and #. I was with Safelink.

  15. Do your have any smart phone assurance wireless how much they cost got government phone!!!

  16. What other phone can we buy to replace the one I lost does it have to e a virgin mobile or what

  17. I recently applied for a safelink phone and when it was delivered USPS to my mailbox someone else stole it. I am asking for information on how to resolve this problem immediately. I have contacted the number on my postcard but have no response. Please have this phone deactivated immediately and please issue me another. I do not have any information on this phone such as an account number. Please help.
    410 S Bodenheimer Street
    Burgaw NC 28425

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