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Frequently Asked Questions

Frequently Asked Questions About Free Government Phones

Posted onAuthorPamela Lipscomb
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This guide will help to answer questions most of our readers ask.  These frequently asked questions are outlined for your assistance.  Below is a list of questions and answers on free government phone companies and plans.  We hope to supply you with the answers you have about the program.

Below, we have listed many questions readers ask about this assistance program.  Hopefully, you will find immediate answers to your questions here.  The question can also be asked throughout the comments section. “If you don’t find the answers you are looking for, comment, and we will help you!”

Government  Cell Phones

With the popularity of free government cell phones, the top recognized phone companies are Assurance Wireless, ReachOut Wireless, and Safelink Wireless. All offer similar benefits and options for purchasing airtime.

It is official that the free phone program is a success and reaches many people who need and appreciate this help.   Of course, you can also get a prepaid plan if you are a heavy phone user.   Because of abusive practice, you must present proof of your income or enrollment with a federal assistance agency.

Lifeline Assistance for Underserved Communities

[“Lifeline phones are not new.  They have been around since the 1980s.  Back then, they helped rural families with lower incomes and older people with home phone service, including assisted depositing to sign up for landline service. Cell phone service is the predominant choice of communication, and the cell phone program has grown to cover every U.S. state.]

Lifeline subsidies provide free services for low-income Americans. Funding for the program comes from the Universal Service Fund fee, which is charged on all landline and portable services.

Phone service gives you the freedom and peace of mind that comes with reliable means of communication.  They help eliminate the fear and isolation that comes with being isolated. This service also puts users in contact with rescue and abuse hotlines for battered women.

 FAQ Free Government Cell Phones

How to Qualify

How do I Prove Eligibility?

Phone Issues

FAQ  Answers

1. What is the Free Government Cell Phone program?

  • The Free Government Cell Phone Program, often Lifeline, is a federal initiative providing low-income individuals with free or subsidized mobile phone services. Lifeline benefits ensure everyone has access to essential communication tools.

2. Who is eligible for a free government cell phone?

  • Eligibility typically depends on income level or participation in federal assistance programs like Medicaid, SNAP (food stamps), or SSI. It varies by state and provider.

3. How do I apply for a free government cell phone?

  • You can apply through a participating cell phone provider. The process usually involves completing an application and providing proof of eligibility, like income statements or program participation documents.

4. What documentation is required for the application?

  • Proof of income or program participation, a valid ID, and proof of address are commonly required. Specific requirements can vary by provider.

5. Are there any costs involved?

  • The program is free or very low cost, but some providers may charge a small fee for particular services or offer additional paid plans.

6. What kind of phone will I receive?

  • The type of phone provided varies by carrier. Some offer basic cell phones, while others might provide smartphones.

7. Can I keep my current phone number?

  • Yes, in most cases, you can port your existing number to the new service.

Additional FAQ

8. How many minutes and data do I get?

  • The amount of data you receive varies by provider and plan. Some offer a set number of minutes and a certain amount of monthly data.

9. What if I need more minutes or data?

  • You can usually purchase additional minutes or data. Rates vary by provider.

10. Is the service limited to one per household?

  • Yes, the Lifeline program is generally limited to one benefit per household.

11. Can I upgrade my phone?

  • Some providers may allow you to upgrade your phone for a fee.

12. How long does the service last?

  • Lifeline support continues as long as you remain eligible. You may need to recertify your eligibility annually.

13. What happens if I no longer qualify?

  • If you no longer qualify, you must inform your service provider. You may continue using the service by switching to a paid plan.

14. How can I contact customer support?

  • Contact information varies by provider. Check your provider’s website or phone documentation for support contact details.

15 Replies to “Frequently Asked Questions About Free Government Phones”

  1. My father is currently on the Verizon Lifeline Program but on a landline. I would like to disconnect the landline and apply for the Assurance Wireless cell phone. Do I still complete the Assurance application? Can I use the same landline phone number?

  2. I have been with lifeline for the last 3 yrs and over a month ago my ALCATEL one touch phone wouldn’t stay charged I called Trac phone, they did all their testing and had me take the battery out & so on and said it was my phone. In order to get a replacement I could purchase one or sign-up with Safelink and after activation, a month later I would get a phone. I was looking at my last renewal form, my phone number is with Safelink . My anniversary date was in 01/14/2017. I cannot afford to purchase a replacement, I am on a low no income budget after bills are paid, I struggle the rest of the month. I do appreciate your program. Thank you

  3. I am approved for california lifeline and qualified for safe link so when do I get my phone?

  4. I have searched. I can’t find a paper applicaation anywhere that I can fill out and mail.

    Can you send me one that I can print and mail?

  6. I would like to de-enroll my cell Lifeline service with Amgoo. They are not listed within the list of providers. The cell phone sucks the buttons are difficult to press, you cannot see your minutes or check your minutes, difficulty with texting. There is no customer support. They are listed in , CHINA, HONDURAS, COLOMBO, and SRI LANKA. and Emails to them fail. Concerned that the phone will not have minutes, but still be in the database as active, and this will prevent getting another service. Who can I reach out to have my Lifeline transferred to another provider. I have medical issues and do not have a home phone. Please help

    Trina

  7. I currently have reachout wireless but would like to change to assurance because it has more minutes and unlimited text. am i able to do that

    1. Thanks for your question Karen! You should contact your Lifeline provider to de-enroll from the Lifeline Program. Once your de-enroll is processed you can apply for Assurance Wireless service.

  8. Need an operating manual for my free gov. cell phone. It is a Blue Jay Blackberry. Can you help me?

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